Northstar Community Assn. Mgmt

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Northstar_LogoNorthstar Update - August, 2017

Our Northstar Membership Room will officially be open for business August 14. If you have already completed a Membership Survey, thank you!  We have had over 1500 surveys submitted by residents! At the Membership Room your information will be reviewed for accuracy and updated as necessary. If you have not submitted a survey, please do not worry. We can update your information when you come in. Please bring your driver's license or passport and bring emergency contact information. We are also collecting new waivers for the Anza Athletic Center which includes all sports facilities and courts. If necessary we will also take photographs for our new member cards.

Membership Room days and hours are Monday - Friday, 9 AM to Noon and Saturday, 8 AM to 10 AM. The location is the Mesquite Room of the Kino Conference Center.The Kino Conference Center is located next to the Golf Pro Shop.

If you are not in residence during the months of August and September, you will be able to validate your information upon your return.

The Membership Room will be staffed by POA employees who will do the following:

  • Answer questions about the Northstar business system
  • Validate data in the Northstar system and make any updates or corrections
  • Provide member card charging privileges forms for those who don’t already have them on file
  • Sign new waiver forms for Anza Athletic and Sports Courts (Tennis and Pickleball)
  • Re-take photos as necessary or, when no photo exists, take photos for new member cards

We have a sign-in sheet at the Membership Room and will try to expedite the process as much as possible. If you arrive at the Membership Room and there is a crowd, please be patient. You may choose to sign in and wait or return another day or time. Thank you for understanding!

We look forward to meeting you in the Membership Room if we can be of any help.

Looking for more answers? Please check Northstar Q&A.

Northstar_LogoNorthstar Implementation

Northstar is a leading provider of business management software for private clubs and community associations. Their state-of-the-art community management software system is being rolled out in all Robson Communities (RCI) this year to maximize operational efficiencies. Northstar offers enhanced financial reporting and increased capabilities in managing business operations such as accounting, food and beverage operations and golf management; along with many other enhancements for POA operations.

The transition to Northstar is a large and ongoing project that began in 2016 with the expectation that the system hardware and software will be implemented on October 1, 2017. RCI is paying for the cost of the installation and management of the project. Quail Creek will be the fifth RCI property to convert to the Northstar system.

What This Means for Residents

  • As part of the implementation of Northstar at Quail Creek, it is important to begin with good data. Homeowner and property data is currently housed in multiple places - Robson, Guest Services (Concierge), the POA website, Pro Shop, Anza Athletic Club and more. Northstar allows our records to be maintained in one place.
  • We need every resident's help to make sure that our records are current and complete. To do that, we are conducting a membership drive.
  • Residents will be issued a new Homeowner card with a new member number, photo and RFID chip. Photos provide an extra level of security in the event your Homeowner card is lost. In addition to being used for identification, the new cards have the potential to be used for expanded charging privileges; such as purchasing tickets for Quail Creek events and activities. When you pick up your new card, we will verify your Date of Birth and Marital Status.
  • After go-live, scheduled for October 1, 2017, the current Robson Homeowner card will no longer work for golf reservations, charges at The Grill and Oasis Lounge, or fitness and pool check-in at the Anza Athletic Club. 

In addition to offering enhanced financial reporting and increased capabilities in managing our operations, the Northstar system provides many enhancements for our residents. Once the system is fully implemented, homeowners will have one location to access a wide variety of information for POA departments like golf, restaurants, activities and more. Future improvements for individuals include the ability to easily access their own profile information; view and pay statements online for dues and other charges and make dining reservations on-line.

For questions, please contact one of the on-site coordinators for the Northstar project:

  • Daryl Laux, Webmaster/Editor of What's Happening - Daryl.Laux@Robson.com
  • Cindy Mayhle, Anza Athletic Club Director - Cindy.Mayhle@Robson.com
  • Debbie Deptula, Admin Assistant - Debbie.Deptula@Robson.com
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