Member cards may be picked up at the Madera Clubhouse Concierge Desk starting Monday, October 9. The old member cards are no longer active and can be discarded.
When you pick up your card, if you do not currently have a photo on file, one will be taken at that time. Only one household member needs to pick up member cards for all members of the household, however, residents may not pick up cards for friends and neighbors.
We are excited about implementing Northstar in Quail Creek and being better able to serve the community. With any new system, there is a learning curve. Please help us to help you, our friends and neighbors:
Looking for more answers? Please check Northstar Q&A.
Northstar is a leading provider of business management software for private clubs and community associations. Their state-of-the-art community management software system is being rolled out in all Robson Communities (RCI) this year to maximize operational efficiencies. Northstar offers enhanced financial reporting and increased capabilities in managing business operations such as accounting, food and beverage operations and golf management; along with many other enhancements for POA operations.
The transition to Northstar is a large and ongoing project that began in 2016 with the expectation that the system hardware and software will be implemented on October 1, 2017. RCI is paying for the cost of the installation and management of the project. Quail Creek will be the fifth RCI property to convert to the Northstar system.
What This Means for Residents
In addition to offering enhanced financial reporting and increased capabilities in managing our operations, the Northstar system provides many enhancements for our residents. Once the system is fully implemented, homeowners will have one location to access a wide variety of information for POA departments like golf, restaurants, activities and more. Future improvements for individuals include the ability to easily access their own profile information; view and pay statements online for dues and other charges and make dining reservations on-line.
For questions, please contact one of the on-site coordinators for the Northstar project:
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