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Concierge Desk

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Concierge Desk at Madera Clubhouse - Hours of Operation:
  • Monday - Friday: 8 AM - 4 PM; closed Noon to 1 PM
  • Saturday and Sunday: Closed

When the Concierge Desk is closed, please notify Patrol regarding guests or renters at 520-393-2941.

Concierge Services

Quail Creek's Concierge Desk processes a variety of requests from homeowners and their guests. Services include:

Ticket Sales

The Concierge Desk handles the ticket sales of events scheduled by the Activities Office and Banquets & Catering. Purchases may be made using cash, check, credit card or Robson Homeowner Card if you have activated signing privileges.

Guest Passes

Guest of residents may enjoy Quail Creek’s amenities, such as the pools, Anza Athletic Center and sport courts.  A Guest Card, which is required as an ID for each guest 18 years of age and over, can be obtained from the Concierge Desk.  Children under the age of 18 years do not require a guest card.

Renter Cards

Homeowners who rent their homes must submit a Renter Policy Form to the Concierge Desk. The form includes the name of your renters as well as rental dates. Also, before the Concierge Desk can issue Qualified Renter's Cards, you must turn in your Robson issued Homeowner's Cards to the QCPOA office.

Fax / Copy Services:

  • Outbound fax services are available at the cost of $2.00 for each page.  Cover sheets can be provided by the Concierge Desk at no extra charge. 
  • Inbound fax services are $.50 per page. To receive faxes at Madera Clubhouse, the fax number is 520-393-5831. The Concierge will place your inbound fax in the "Pickup" file.
  • Copy services
  • Letter size $.50 per page
  • Legal size $.75 per page
  • 11" x 17" $1.00 per page

Please note that fax and copy services can be paid for with cash or check only.

Lost and Found:

If you have lost or found an article in Quail Creek, please check with the Concierge Desk at the Madera Clubhouse. Lost and Found articles related to golf can be found at the Quail Creek Country Club Pro Shop. If you lost or found an article in the Anza Athletic Club, Swimming Pools or Tennis Courts, please check with the front desk at Anza.

New Homeowners!

If you’re a new homeowner, your first stop is to register with the Concierge Desk staff at the Madera Clubhouse. You will receive your Welcome Packet containing a wealth of information Please bring your completed closing papers from the title company with you to complete the process. You may contact the office at 520-393-5822.   

If you are already a Quail Creek homeowner and are purchasing another home (new or resale), whether you are planning to reside in the new home or rent it, you must come the Madera Clubhouse Concierge Desk to register the new homeowner of that new property with the POA.

  • On a new-construction home, the Sales Office will include an index card, detailing the names on the deed and the correct address.
  • On a re-sale, this information is found on the top page of the homeowner’s closing papers (the HUD statement).
  • If the new homeowner is not in Quail Creek at the time of closing, that information can be faxed to the Madera Clubhouse POA office at 520-393-5831.

QCPOA Administrative Assistant / Concierge Desk Supervisor:

  • Name: Debbie Deptula
  • Office: 520-393-5822
  • Email: Debbie.Deptula@Robson.com
  • Office location: Madera Clubhouse Lobby
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