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News & Notes from the GM

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News & Notes is an opt-in subscription to our monthly newsletter authored by our General Manager, Mike Taylor. It is published mid-month. News & Notes contains information about our Quail Creek Community. It is for residents and long-term renters (6-months+) in Quail Creek.



Quail Creek News and Notes - April 10, 2018

A Monthly Message from General Manager Mike Taylor

In this issue:

  • Community Services Patrol – Keeping Us Safe
  • The Grill – Sizzling Soon
  • Quick Notes
  • Rules to Review
  • Proposed Rule for Golf Carts
  • Coffee with the GM

Community Services Patrol

The smile and friendly wave we get when coming home through the gate may be our only interaction with the Quail Creek Community Services Patrol. But the men and women who wear the uniform are a busy bunch. And we all benefit.

The Patrol Manager is Jim Gertz and the Patrol Supervisors are David Alves and Rick Kevan. They and their team keep their eyes and ears open for anything that may disrupt the peaceful life we enjoy at Quail Creek.

Patrol Mission Statement: The mission of the Quail Creek Community Services Patrol staff members is to provide a superior level of professional and outstanding customer service that affirmatively promotes, preserves, and enhances a safe, secure, comfortable, and welcoming environment for our residents, fellow employees and visitors of the Quail Creek Community. Our actions and community involvement demonstrate a tireless commitment to safety, security, and customer service for those that live and visit here. We display professionalism and excellence in all we do and enjoy our role as ambassadors for Quail Creek.

Whether at the gate or in their blue pickup trucks, here’s what the Patrol team is up to:

  1. Monitor all gate cameras front and back.
  2. Keep Quail Creek's streets free of trash, except for construction areas.
  3. Travel all streets numerous times a day keeping them passable.
  4. Issue gate tags.
  5. Lock up of all buildings, including the sales office and model homes.
  6. Monitor traffic and check vehicle speed with radar.
  7. Check for open garage doors at night.
  8. Respond to every Resident Concern/Comment Form that concerns their scope of activities.
  9. Perform vacation watch checks on our homes – Click here for the Vacation Watch Form.
  10. Ensure compliance with POA rules and regulations.

If you meet a Community Services Patrol team member, please thank them for all they do for us.

Restaurant Expansion Update

  • Drywall is up in the kitchen and will continue this week.
  • Stainless steel appliances should be installed in the kitchen on Tuesday.
  • Application of exterior white foam will be completed next week, followed by stucco.
  • Interior Design is scheduled for the week of June 25.

Quick Notes

  • Pool Furniture Faded and deteriorated pool furniture is being replaced. The new furniture is on order and will be delivered in about 12 weeks.
  • PAG’s Spring Play is this Week - Call for Tickets! The Quail Creek Performing Arts Guild is presenting “California Suite” by Neil Simon this Wednesday, Thursday and Friday, April 11, 12 & 13, at 7:00 pm in the Crystal Ballroom. Tickets are $20 and can be purchased from Davey Jones at 520.399.4222. Come out and support your talented friends and neighbors.

Rule of the Month

We are seeing continued parking in the striped areas adjacent to handicapped spots. The striped areas are for wheelchair access. Here are the current POA rules and applicable fines:
  • 4.43 Signage, markings and other designations relating to parking must be observed. These include NO parking signs, fire lanes, parking spaces reserved for vehicles displaying handicapped plates or permits, and spaces reserved for golf carts
  • 4.21 a fineable citation is any serious moving violation, such as excessive speeding, failure to observe stop signs, operating a vehicle on sidewalks or in the wrong direction of the streets, or any other unsafe situation; for parking violations that create a hazard or block the necessary flow of traffic, or violations of the regulations specific to recreational, commercial, and other special vehicles.
  • 4.22 The fines for violations of traffic regulations will be:
    A. First finable citation in the prior 12-month period: $75.
    B. Second fineable citation in the prior 12-month period: $150.
    C. Each additional fineable citation in the prior 12-month period doubles the previous fine.

Golf carts in Quail Creek are subject to the same traffic rules as other vehicles. Of 28 fines for tickets issued to golf cart drivers in the past year, only four have been paid because we couldn’t find the homeowner. To eliminate this challenge, it is being proposed that we require carts to be registered. We’ll keep you posted as we work out the details.

More Rules Information

After much discussion at our April Coffee, we plan on capturing all of our Rules of the Month at the end of the year and will hold a Coffee to go over them again.

Coffee with the General Manager

  • Friday, May 4.................. Golf Operations
  • Wednesday, June 6........ Budget Process
  • Tuesday, July 10............. Recreation Department
  • Wednesday, August 22... Anza Athletic Club and Sport Courts
  • December, TBD…………Review of all 2018 rules discussed

Watch for the next QC News and Notes in May!

This newsletter was written with assistance from QC resident Jeffrey Webster.

Quail Creek News and Notes - February 9, 2018

A Monthly Message from General Manager Mike Taylor

Quick Notes

  • The Grill is (almost) on Track!
    The amount of work it takes to build a restaurant/lounge is daunting, and unexpected concerns are inevitable. While we were hoping for a June 1 opening, it now looks as if it will be July 1. We’ll keep you posted.
  • Crack Sealing
    Every two years, every Quail Creek street is subject to crack sealing. During this round, no streets will be closed. Units and areas affected are: 2, 5, 12, 15, 24, 30, Grill parking lot, and the Clubhouse parking lot. Please use caution when driving in these areas to keep the road crews safe.
  • Golf Course Access
    For safety, non-golfing residents may access the golf courses only prior to 5:00 a.m. or after sunset.
  • Punch Card System
    There has been a lot of misinformation on the research being done on the Fitness Class Punch Card System. I’ve made it clear at many public meetings that I don’t think this is necessary right now; however, we owe it to our residents, to look into a system that could bring value to taking classes here in Quail Creek. I don’t anticipate any possible changes taking place until a new facility is built and we will continue to gather feedback. We have met with many instructors and they are sharing with me what it would take to make something like this come to fruition, or if it’s even possible. We will schedule a couple open meetings in the ballroom to discuss more in the future.

Meet Your Uncommonly Great Common Areas Team

Our “Hot Shot Crew”, as I call them, work for you to maintain common areas not serviced by our outside contractor, AAA Landscape. The Quail Creek team takes care of areas ten feet from the back of lots and on the golf courses from the cart path up to homes, excluding protected washes. They respond as quickly as possible (we have been known to get to your requests in less than an hour or two) to issues submitted on the Resident Concern/Comment Form. Here’s your team:

  • Luis Oliverez – Four years at Quail Creek.
  • Jesus Borundasoto – Six years at Quail Creek.
  • Javier Siqueiros– Six years at Quail Creek.

This team works hard for you, so don’t hesitate to report problems that need fixing.

Maintaining the Common areas that face our streets is the responsibility of AAA. Supervising the 8 to 10 AAA employees is Ed Vera. Again, please use the Resident Concern/Comment Form to report concerns that need attention.

Reserve Study

After interviewing firms to perform our Reserve Study, we have selected Criterium-Kessler Engineers of Phoenix. Among their specialties, Criterium is a leader in consultation services for homeowner associations. It became very clear during the selection process that Criterium understands exactly what we need and that they are a good fit for us.

Here is the projected timeline for completion of the study:

  • Early April – Onsite meeting to discuss the process and clarify expectations.
  • End of April – Begin on-site data collection (2 to 3 days at Quail Creek).
  • May – Data assembly, questions, financial analysis and possible return trip(s) to double-check items.
  • Late June / Early July – Anticipated first draft.
  • August – Meeting with the POA Board to discuss and revise the draft.
  • Late August / September – Presentation to Quail Creek residents.

Rental Online Forms

If you’re renting out your home, please use the online forms available here Property Rental

And please complete this at least 48 hours prior to your renter arriving.

Since we get approximately 70 renters per month, it can cause a back-up at the Concierge Desk when renters show up unexpectedly.  That can create a major inconvenience and undue wait times for other residents needing service.

Using the online form will make it easier for the homeowners, the renter and all of our residents.

Guest Policy Clarification

As we mentioned last month, we are proposing to make our Guest Policy more flexible to reflect your needs concerning guests. We will let you know what the Board decides.

Meanwhile, just as with the Rental Policy, there is an easy way to expedite the process when you are expecting guests.

  • Complete and submit the simple online Guest Form before your guests arrive.
  • Come to the Concierge Desk and pick up the Guest ID Cards. That’s as easy as it gets!

Please help us alleviate congestion and frustration by completing the form in advance. Thank you!

When we propose a change in the rules, it may be in response to a challenge, but it may also be that we have simply found a way that might make things even more convenient for our residents. If you feel strongly about a rule, policy or proposed change, please let me know. Please use the Resident Concern/Comment Form. I read them every day.

In return, I will always let you know what’s going on and solicit your feedback, either in this newsletter or at my monthly “Coffee with the GM.”

Coffee with the General Manager

Join Quail Creek General Manager, Mike Taylor, each month in the Madera Clubhouse Crystal Ballroom at 10:00 AM. Mike will feature a different department each month and answer questions on any topic. Here are upcoming dates and topics for Coffee with the GM:

  • **Friday, April 6th                          Community Services Patrol
  • Friday, May 4                               Golf Operations
  • Wednesday, June 6                     Budget Process
  • Tuesday, July 10                          Recreation Department
  • Wednesday, August 22                Anza Athletic Club and Sport Courts

**This date has changed due to me being called to jury duty. As a result, I have to move it to the Kino Conference Center at 11:00.

Watch for the next QC News and Notes in April!
This newsletter was written with assistance from QC resident Jeffrey Webster.

Quail Creek News and Notes - February 9, 2018

A Monthly Message from General Manager Mike Taylor

Meet the Team Who Keeps You Nourished and Happy

As residents, we keep the Food and Beverage Department very busy. On average the restaurant serves 10,000 meals per month! We are fortunate to have an experienced and committed management team in the newly restructured department:

  • Aris Cabrera – Award-winning Executive Chef and F&B Director. It’s all on his capable shoulders.
  • Kelly Kyper – Assistant F&B Director. Her primary role will be to focus on making sure our new restaurant and bar will be ready to serve you on day one.
  • Melissa Cueva – Restaurant Manager. Melissa has been with us since 2011 and she knows the drill. It’s a big job and she’s up to the task.
  • Daniel Pacheco – Banquet Manager. Since 2016, Daniel was Banquet Captain, so he understands how to get it done.
  • Callie Allen – Banquet Captain. Since 2014, Callie has been persistent in demonstrating her desire for a management position. She has clearly earned it.

Keep tabs on what’s happening with the Food and Beverage Department at quailcreekhoa.org.

Dining Comment Card

We encourage you to use the online Resident Dining Comment Card to address issues at the bar and restaurant or to pass on your compliments. We are here to serve you, so please let us know how we’re doing! We actually read these comments carefully.

The Grill is Coming! The Grill is Coming!

We are still on track to open our new restaurant as close to June 1 as humanly possible. Roof work started February 6 with stucco to come soon after.

Amenities – What’s the Deal?

Our new restaurant project, along with projects at other Robson properties, are wrapping up. That means good stuff will be happening at Quail Creek. Watch for news in the coming months about the long-rumored indoor pool and other enhancements that will make living at Quail Creek even sweeter than it already is.

Do Not Park in Diagonally Striped Areas

Our Community Services Patrol does not want to ticket anybody, but one violation in particular cannot be overlooked. Parking in spaces marked with diagonal stripes is absolutely prohibited. These areas are reserved for handicapped individuals to easily enter and exit their vehicles. This is especially important for vans equipped with side wheelchair lifts. Please do not park in the striped areas next to handicapped spaces.

Goin’ Through the Gate

With apologies to all poets… past, present, and future!

The cars ahead are passing through,
There goes one; there goes two.
Now us -- will the striped gate crush our car?
It appears to be a heavy bar.
Be not afraid, it will not descend,
No sheet metal will it rend.
It’s programmed to allow a line
of cars to pass beneath just fine.
So follow the vehicles ahead of you,
It will allow the entire queue.

Quick Notes on What’s in the Works

  • Waterfall – The waterfall needs a new pumping system. The original system was already inadequate for the task and now it needs repair. The cost for a new system is $100,000, which is not in the current budget. We will repair it for now until funds are available to replace it. We apologize for the waterfall being down.
  • Punch Card System – We are proposing a new punch card system for taking classes in the Anza Athletic Club. We will work with current instructors to formulate a system. Our goal is to provide more of the popular classes while keeping prices as low as possible. We need your comments on your experience with taking classes to ensure we are meeting your needs.
  • Classified Advertisers – We currently have 73 advertisers in our system. These are the individuals and companies that promote everything from massages, house painting, insurance, plumbing, window cleaning and more. Administering this program takes a lot of time and we may need to hire someone to help with it. Consequently, we must adjust our rates to reflect the actual cost of doing business. Contracts currently in effect will be honored. The new rates, effective April 1, 2018 are posted here.
  • Proposed Guest Policy Change – Currently, guests may be issued a 15-day card, renewable for an additional 15 days within 12 months. Longer stays require an associate membership, priced at half the HOA dues. We want to be more flexible to accommodate guests for two to three months at a much reduced cost. Here’s our proposed change: 30 to 60 days = $150; 60 to 90 days = $250. Stays longer than 90 days will require an associate membership.
  • Common Area Washes – We need to clarify the language of the current rule on maintenance of common areas. Here is the proposed rule in plain English: “The association will be responsible for up to 10 feet from any perimeter wall that faces a common area. The association will leave common area washes in their natural state.” In other words, we must leave natural washes natural… naturally!

Coffee with the General Manager

Join Quail Creek General Manager, Mike Taylor, each month in the Madera Clubhouse Crystal Ballroom at 10:00 AM. Mike will feature a different department each month and answer questions on any topic. Here are upcoming dates and topics for Coffee with the GM:

Friday, March 9............................ Common Area Department

Tuesday, April 6........................... Community Services Patrol (11 AM @ Kino Conf Center)

Friday, May 4............................... Golf Operations

Wednesday, June 6..................... Budget Process

Tuesday, July 10.......................... Recreation Department

Wednesday, August 22................ Anza Athletic Club and Sport Courts

Quail Creek News and Notes - January 24, 2018

A Monthly Message from General Manager Mike Taylor


Quail Creek News and Notes is a monthly newsletter to help you stay in touch with what’s going on in Quail Creek


Lookin’ Good in the Neighborhood!

The common areas along the loops and QC Crossing are getting a freshening up! You may see crews adding rock to cover bare spots and filling rodent and insect holes. We’re also repairing and painting common walls. Please tell us of any problem areas you know about. Just click on the Resident Concern/Comment Form and we will get on it!

New Home Sales Numbers

In 2017, 117 new homes were sold, 21 of which were villas. New neighbors bring new opportunities for friendships.

Resident Concern/Comment Form

Do you have a comment, concern, or suggestion for Quail Creek management?
Does something need repair or maintenance?

There is an easy way to contact us. Just click on the Resident Concern/Comment Form and tell us! We look at these daily. And we promptly handle your concerns. You can express opinions, describe issues, and ask questions. Please don’t assume we know about something if no one has brought it to our attention.

In 2015, when we first started using the form, we received one comment. In the first 29 months we had 68 requests. In the last five months, we had 104. Please help us spread the word - the form is the fastest way to communicate with us.

A Reflection on Safety

The safety of our residents is our highest priority. So, based on feedback from residents, we have purchased 25 reflectors to place at intersections to help make nighttime driving safer in Quail Creek. Watch for them to be installed soon.

The QC Community Services Patrol is on the Job!

Gatehouse: 520.393.2941
Patrol Truck: 520.631.0075

The Quail Creek Community Services Patrol is vital to the safe, carefree lives we have here in Quail Creek. They operate the gatehouse, patrol all our the streets, check our vacant homes, enforce traffic rules, provide security, and ensure that our quiet, peaceful world remains quiet and peaceful.

Check out these interesting stats for 2017:

  • 839,000 vehicles came through our gates.
  • More than 15,000 vacation home watches were performed.
  • 39 written citations were issued.
  • 39 written warnings were issued.
  • 259 verbal warnings were given.

To clarify a mistaken belief among some residents, citations do carry fines. So, please adhere to the speed limit and say “thank you” to the Patrol staff for the important job they do on our behalf.

The Mission Statement of the QC Community Services Patrol says it best:

“The mission of the Quail Creek Community Services Patrol staff members is to provide a superior level of professional and outstanding customer service that affirmatively promotes, preserves, and enhances a safe, secure, comfortable, and welcoming environment for our residents, fellow employees and visitors of the Quail Creek Community. Our actions and community involvement demonstrate a tireless commitment to safety, security, and customer-service for those that live and visit here. We display professionalism and excellence in all we do and enjoy our role as ambassadors for Quail Creek.”

Planning a Party? Reserve the Ramada!

Did you know you can reserve the ramada at the pickleball courts for your unit or personal event? Let us know your preferred date and an alternate date, and we’ll coordinate your event with the Pickleball Club. Just email Mike at mike.taylor@robson.com and get ready to party!

Food and Beverage Department Changes

Kelly Kyper has been hired to fill the new position of Assistant Food and Beverage Director and Melissa Cueva is our new Restaurant Manager. Melissa has been with us since 2011. Together, Kelly and Melissa will become the faces of the Grill and the front-of-house staff. They are working hard to get ready for the newly remodeled Grill.

Our new Banquet Manager is Daniel Pacheco. Since 2016, Daniel was Banquet Captain. He will be responsible for all banquet operations. Replacing Daniel as Banquet Captain is Callie Allen. Callie has worked in the F&B department since 2014.

Not going anywhere is our superb chef, Aris Cabrera. Aris has been Food and Beverage Director since 2011. We are fortunate to have him and the entire staff to serve you. You can always find out the latest news about the Grill or Banquet Department at quailcreekhoa.org.

What’s Going on with the New Grill?

Concrete work is completed and all the steel beams are installed. Framing has started, along with electrical and plumbing work. Next up will be interior design work and installation of appliances. Right now we are on schedule to open the new facility on June 1. Can’t wait!

Coffee with the General Manager

Join Quail Creek General Manager, Mike Taylor, each month in the Madera Clubhouse Crystal Ballroom at 10:00 AM. Mike will feature a different department each month and answer questions on any topic. Here are upcoming dates and topics for Coffee with the GM:

Tuesday, February 6.................... Food & Beverage Department
Friday, March 9............................ Common Area Department
Tuesday, April 3........................... Community Services Patrol
Friday, May 4............................... Golf Operations
Wednesday, June 6..................... Budget Process
Tuesday, July 10.......................... Recreation Department
Wednesday, August 22................ Anza Athletic Club and Sport Courts

Watch for the next QC News and Notes in February!

This newsletter was written with assistance from Quail Creek resident Jeffrey Webster.

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